first post for the new year
merry christmas and happy new year. i really want to blog about my awesome christmas holiday but first, i have to vent about the worst customer service today i've ever experienced .....
first, the cab driver we got as we were headed to the cinema today. rachel and jess called a cab from their place and were picking me up from my corner on the way, but we had to swing by blockbuster down the road so i could drop off a couple of dvds. i jumped in the cab and jess said 'we're just stopping off at blockbuster, down the road'. as we approached it, he said 'turn left into this driveway'.... and the cab drove past it.... we said 'we needed to turn back there, so just turn here and turn around'... but he drove on. finally jess said 'TURN RIGHT HERE' and pointed and the guy turned.
so we went the longest way possible as we went around the block to get back to blockbuster. again he missed the driveway for the second time and jess had to force him to pull over so i could run out to drop the dvds off.
we turned around to then head off to the cinema and we realized he maybe couldn't understand or speak english. i was later told that when they first hopped in the cab, he had pointed at his auto-navigation system and said 'please put in your street'. we had to direct him the whole way to a very easy to get to part of brisbane, instructing him when to get into the other lane and where to turn. finally when we approached the cinema we asked him to pull over and indicated for him to pull over to the side of the road and he slowed down and pulled over to the side of the road... but he wasn't stopping. he was getting closer and closer to the cars parked on the side of the road but wasn't looking like he was going to stop. jess, in the front seat, cringed and *THUMP*..... i swore and looked around wildly. in broken english, the cab driver asking 'did you open door?'. jess angrily replied 'no, you hit the sideview mirror of that car!' but i swear he didn't understand. he finally stopped and i jumped out to check the car but there were no obvious damage sides. rach and jess got out of there as quick as they could and we ran over to the cinema and gushed about how retarded he was, and wondered how the fuck he ever got permission to drive a cab. not only did he not speak or understand english well, i truly wondered how well he could drive. he sat right forward and kinda peered through his glasses over the dashboard. it was really disconcerning.
our film had already sold out despite getting there at least 20 minutes before it was due to go in (god damn public holidays), so we bought tickets to the next session 2 hours later and went to the bar next door for some drinks.
we ordered at the bar and the chick took each of our orders individually and really slowly, not actually making us our drinks, only writing down the orders. after more than 5 minutes of slow service we finally sat down and our drinks were bought over a few minutes later. we questioned if maybe the obviously lack of enthusiasm was due to the fact that they were working on a public holiday so soon after new years eve. but still, you're getting paid double time and a half so shut up and smile BIATCH!
after a couple of drinks, our movie was still an hour away so we ordered so wedges plus sour cream and sweet chilli sauce (you had to pay for the sauces, as extra). when they finally came out we were only given the sour cream. we asked the waitress if we were supposed to get sweet chilli as well and whether she said 'you have sweet chilli' or something and walked away. now most norwegian/swedish people speak fabulous english, but whether it was her accent, or the fact that she walked away without straight away, we were left scratching our heads wondering if she had actually understood us.
a minute later she stuck her head out of the kitchen and looked over at us and gestured. we had no idea what she was trying to say, so she came back over, VERY unenthusiastically and we asked if we could get some sweet chilli sauce since we had paid for it and everything. she asked 'do you have sweet chilli?' , pointing at the sour cream and we all looked confused and said 'no, we've only got sour cream'. so she grabbed the sour cream as she mumbled something and walked away. we all wondered if we would get both sauces back, and decided we would be happy if only the sweet chilli sauce returned. we didn't want to make a fuss. luckily she came back with both sauces.
after the movie (fun with dick and jane - funny but nothing too great to write home about), we thought we'd grab some food and another drink. we sat down, the same scandinavian waitress came over and gave us menus. as she was about to walk away i said we'd like to order drinks. the others ordered vodka and i ordered a house red. Five minutes later came back with 2 x vodka's and a white wine. i explained that i had ordered a RED wine and she checked her note pad (which i honestly don't remember her using) and sighed and went back and changed my drink. i KNOW i definately said 'HOUSE RED' coz i would never ever drink white and never get them confused, but she still made me feel like it was my mistake. incompetant bitch.
but two incompetant incidents was not enough! no no! she returned to take our meal order. she has already said that it was only salads, pizzas and light meals tonight (as it was a public holiday). rach and i ordered salad, and jess ordered a burger which was in the light meals section. she said 'no burgers' and walked away. we looked confused for a bit and she returned (with my red wine) and i tried to clarify the order. 'so we can't order a steak burger?', 'no just salads, pizzas and light meals'. ..... 'ok, so can we order nachos instead?'
if english isn't your second language, or EVEN if it is, shoudln't you repeat the order back to your customers, to make sure you have the right order? taht's what i was taught when in hospitality, and i would do that just to be sure. if the customers have ordered fast or spoke in a confusing manner, or IF there was a CHANCE you didn't hear them right, you should repeat the order back to them. but NO, she would walk off as soon as we finished speaking without checking anything with us.
we were pretty much ready to receive the wrong meal but more than 20 minutes later (there was NO ONE in the place, why would a salad and nachos take so long?!?!?!?) we received our right meals.
the one saving grace was when we went out and paid, we were only charged $32 which is about the price of our 2x meals, but NOT our drinks (3x drinks = at least $15). sucked in you stupid wench, sucked in for being some a bad waitress and not writing down everything. we didn't realize til we were half way down the street and we worked out that that couldn't have been the full price, but i hope that came out of her wage. she was a shit waitress. in fact they were all useless staff. everytime rach ordered a vodka, lime and soda it was made different. one time it came back with just vodka, soda and a wedge of lime. not squeezed, not muddled, not even lime cordial. just a slice of lime thrown in for good measure. fucking 'tards.
ok i'm going to write about christmas, i promise, but not now. happy 2006 to you all.
first, the cab driver we got as we were headed to the cinema today. rachel and jess called a cab from their place and were picking me up from my corner on the way, but we had to swing by blockbuster down the road so i could drop off a couple of dvds. i jumped in the cab and jess said 'we're just stopping off at blockbuster, down the road'. as we approached it, he said 'turn left into this driveway'.... and the cab drove past it.... we said 'we needed to turn back there, so just turn here and turn around'... but he drove on. finally jess said 'TURN RIGHT HERE' and pointed and the guy turned.
so we went the longest way possible as we went around the block to get back to blockbuster. again he missed the driveway for the second time and jess had to force him to pull over so i could run out to drop the dvds off.
we turned around to then head off to the cinema and we realized he maybe couldn't understand or speak english. i was later told that when they first hopped in the cab, he had pointed at his auto-navigation system and said 'please put in your street'. we had to direct him the whole way to a very easy to get to part of brisbane, instructing him when to get into the other lane and where to turn. finally when we approached the cinema we asked him to pull over and indicated for him to pull over to the side of the road and he slowed down and pulled over to the side of the road... but he wasn't stopping. he was getting closer and closer to the cars parked on the side of the road but wasn't looking like he was going to stop. jess, in the front seat, cringed and *THUMP*..... i swore and looked around wildly. in broken english, the cab driver asking 'did you open door?'. jess angrily replied 'no, you hit the sideview mirror of that car!' but i swear he didn't understand. he finally stopped and i jumped out to check the car but there were no obvious damage sides. rach and jess got out of there as quick as they could and we ran over to the cinema and gushed about how retarded he was, and wondered how the fuck he ever got permission to drive a cab. not only did he not speak or understand english well, i truly wondered how well he could drive. he sat right forward and kinda peered through his glasses over the dashboard. it was really disconcerning.
our film had already sold out despite getting there at least 20 minutes before it was due to go in (god damn public holidays), so we bought tickets to the next session 2 hours later and went to the bar next door for some drinks.
we ordered at the bar and the chick took each of our orders individually and really slowly, not actually making us our drinks, only writing down the orders. after more than 5 minutes of slow service we finally sat down and our drinks were bought over a few minutes later. we questioned if maybe the obviously lack of enthusiasm was due to the fact that they were working on a public holiday so soon after new years eve. but still, you're getting paid double time and a half so shut up and smile BIATCH!
after a couple of drinks, our movie was still an hour away so we ordered so wedges plus sour cream and sweet chilli sauce (you had to pay for the sauces, as extra). when they finally came out we were only given the sour cream. we asked the waitress if we were supposed to get sweet chilli as well and whether she said 'you have sweet chilli' or something and walked away. now most norwegian/swedish people speak fabulous english, but whether it was her accent, or the fact that she walked away without straight away, we were left scratching our heads wondering if she had actually understood us.
a minute later she stuck her head out of the kitchen and looked over at us and gestured. we had no idea what she was trying to say, so she came back over, VERY unenthusiastically and we asked if we could get some sweet chilli sauce since we had paid for it and everything. she asked 'do you have sweet chilli?' , pointing at the sour cream and we all looked confused and said 'no, we've only got sour cream'. so she grabbed the sour cream as she mumbled something and walked away. we all wondered if we would get both sauces back, and decided we would be happy if only the sweet chilli sauce returned. we didn't want to make a fuss. luckily she came back with both sauces.
after the movie (fun with dick and jane - funny but nothing too great to write home about), we thought we'd grab some food and another drink. we sat down, the same scandinavian waitress came over and gave us menus. as she was about to walk away i said we'd like to order drinks. the others ordered vodka and i ordered a house red. Five minutes later came back with 2 x vodka's and a white wine. i explained that i had ordered a RED wine and she checked her note pad (which i honestly don't remember her using) and sighed and went back and changed my drink. i KNOW i definately said 'HOUSE RED' coz i would never ever drink white and never get them confused, but she still made me feel like it was my mistake. incompetant bitch.
but two incompetant incidents was not enough! no no! she returned to take our meal order. she has already said that it was only salads, pizzas and light meals tonight (as it was a public holiday). rach and i ordered salad, and jess ordered a burger which was in the light meals section. she said 'no burgers' and walked away. we looked confused for a bit and she returned (with my red wine) and i tried to clarify the order. 'so we can't order a steak burger?', 'no just salads, pizzas and light meals'. ..... 'ok, so can we order nachos instead?'
if english isn't your second language, or EVEN if it is, shoudln't you repeat the order back to your customers, to make sure you have the right order? taht's what i was taught when in hospitality, and i would do that just to be sure. if the customers have ordered fast or spoke in a confusing manner, or IF there was a CHANCE you didn't hear them right, you should repeat the order back to them. but NO, she would walk off as soon as we finished speaking without checking anything with us.
we were pretty much ready to receive the wrong meal but more than 20 minutes later (there was NO ONE in the place, why would a salad and nachos take so long?!?!?!?) we received our right meals.
the one saving grace was when we went out and paid, we were only charged $32 which is about the price of our 2x meals, but NOT our drinks (3x drinks = at least $15). sucked in you stupid wench, sucked in for being some a bad waitress and not writing down everything. we didn't realize til we were half way down the street and we worked out that that couldn't have been the full price, but i hope that came out of her wage. she was a shit waitress. in fact they were all useless staff. everytime rach ordered a vodka, lime and soda it was made different. one time it came back with just vodka, soda and a wedge of lime. not squeezed, not muddled, not even lime cordial. just a slice of lime thrown in for good measure. fucking 'tards.
ok i'm going to write about christmas, i promise, but not now. happy 2006 to you all.
1 Comments:
At January 05, 2006 2:30 AM, Jimbo said…
Can't get the staff these days!
Post a Comment
<< Home